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Old 05-14-2021, 02:11 PM   #1
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Warehouse Cancelled my membership!!

Just got an email that my 20 year membership along with all of my tickets have been cancelled because my wife also has a membership. We were both members before getting married. Anyone ever have this happen?
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  • Old 05-14-2021, 02:15 PM   #2
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    Re: Warehouse Cancelled my membership!!

    Call them and see if they can resolve it. I looked at the membership polices now and saw nothing whatsoever about that. All they say is one membership per email address, and one membership per person. Nothing about one membership per household.
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    Old 05-14-2021, 02:18 PM   #3
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    Re: Warehouse Cancelled my membership!!

    As stated in the accepted Warehouse Ticket Guidelines and Warehouse membership policies, the Warehouse has a one membership per household rule. Unfortunately, we found that both of your memberships were used to request/obtain Warehouse tickets to the same events, resulting in an unfair advantage over fellow Warehouse members. Therefore, both memberships could be cancelled, but we are making a huge exception and allowing one membership with the most seniority to remain open.

    WAREHOUSE TICKETING OVERVIEW >>> To ensure a good experience for all Warehouse members, there is only one membership per household.
    Membership Policies
    The Warehouse was formed to bring the band's fans closer together and to provide an easy way for members to order Dave Matthews Band concert tickets ahead of the general public.
    • Only one (1) membership per email is permitted.
    • Only one (1) membership per household is permitted.
    • If multiple memberships are found, these memberships will be cancelled without a refund.
    • The abuse of a Warehouse membership and those privileges included will not be tolerated.
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    Old 05-14-2021, 02:22 PM   #4
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    Re: Warehouse Cancelled my membership!!

    Quote:
    Originally Posted by ccarey23 View Post
    As stated in the accepted Warehouse Ticket Guidelines and Warehouse membership policies, the Warehouse has a one membership per household rule. Unfortunately, we found that both of your memberships were used to request/obtain Warehouse tickets to the same events, resulting in an unfair advantage over fellow Warehouse members. Therefore, both memberships could be cancelled, but we are making a huge exception and allowing one membership with the most seniority to remain open.

    WAREHOUSE TICKETING OVERVIEW >>> To ensure a good experience for all Warehouse members, there is only one membership per household.
    Membership Policies
    The Warehouse was formed to bring the band's fans closer together and to provide an easy way for members to order Dave Matthews Band concert tickets ahead of the general public.
    • Only one (1) membership per email is permitted.
    • Only one (1) membership per household is permitted.
    • If multiple memberships are found, these memberships will be cancelled without a refund.
    • The abuse of a Warehouse membership and those privileges included will not be tolerated.
    Then someone should tell them to update the membership policies in the “member info” section lol

    Quote:
    Membership Policies
    The Warehouse was formed to bring the band's fans closer together and to provide an easy way for members to order Dave Matthews Band concert tickets ahead of the general public.

    • Only one (1) membership per email is permitted.

    • No refunds will be offered after 10 days of joining or renewing a membership. If a member has requested tickets through Warehouse Ticketing, no refund will be offered for the membership.

    • Only one (1) membership is allowed per person. If multiple memberships are found for one person, these memberships will be cancelled without a refund.

    • Memberships may not be sold and/or transferred. If a member is found to be selling his/her membership, the membership(s) will be cancelled without a refund.

    • Please note that members are responsible for updating their information with the Warehouse. This can be done at any time on the Warehouse website by clicking on the "my info" link in upper right hand corner of the home page after login. You will also find your username, membership number and expiration in this area.

    • Members who join before or during an active ticketing request period will still be eligible to order tickets to the shows featured in that request period. Once a ticketing request period is no longer active, any members who join the Warehouse will not be eligible to order tickets until the next ticketing request period commences.

    • The abuse of a Warehouse membership and those privileges included will not be tolerated.
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    Old 05-14-2021, 02:27 PM   #5
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    Re: Warehouse Cancelled my membership!!

    Does anyone know the number that they actually answer?
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    Old 05-14-2021, 02:50 PM   #6
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    Re: Warehouse Cancelled my membership!!

    No mention of the tickets I paid for either
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    Old 05-14-2021, 06:32 PM   #7
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    Re: Warehouse Cancelled my membership!!

    How many ticket requests were done from each account? Guessing it must have been a sizable number for the Warehouse to notice/care.
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    Old 05-14-2021, 07:19 PM   #8
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    Re: Warehouse Cancelled my membership!!

    Wife got 3 sets to three different shows.

    I had three sets as well. Then bought two sets of VIP when they dropped. Never sold a ticket for more then face. It’s ridiculous. Crazy thing is there is no word on if tix are cancelled. If they are, when will I be refunded. Sent 4 emails no response.
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    Old 05-15-2021, 04:46 AM   #9
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    Re: Warehouse Cancelled my membership!!

    That sounds ridiculous. My wife and I also have memberships from well over 20 years ago before we got married. But a few years ago I ‘transferred’ one to a good friend and we moved so we don’t put in for the same shows. We all only go to 1-3 shows a year anyway.
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    Old 05-15-2021, 05:17 AM   #10
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    Re: Warehouse Cancelled my membership!!

    If you weren't doing anything deceptive, they should at least honor this years ticket orders.

    If one of you used an old address or a friend or family members address, then I think your screwed. You would be basically admitting you knew the one membership per household rule.

    If you are both using your home address, then you can argue that it's an honest mistake. Email is the only way I've ever had any luck contacting them. It takes time but they will get back to you. Hope it works out for you.
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    Old 05-15-2021, 05:18 AM   #11
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    Re: Warehouse Cancelled my membership!!

    Quote:
    Originally Posted by Dannyyankou View Post
    Then someone should tell them to update the membership policies in the “member info” section lol
    Did you purposefully omit this bullet:

    • Only one (1) membership per household is permitted.

    I mean, this has been the case for a looooong time and is restated every time you request tickets. I don't feel bad for OP... especially since he was requesting tickets for the same shows with both accounts.
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    Old 05-15-2021, 05:51 AM   #12
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    Re: Warehouse Cancelled my membership!!

    Wasn’t doing anything deceptive or using different addresses.

    Didn’t omit that line, that was sent to me busy another member. Now I see thee one per house hold line. I know tons of married people with accounts. Any spare tix are always sold on the boards.

    I’m more concerned with no mention of the tix. If they are cancelled, where is the refund? Now
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    Old 05-15-2021, 06:02 AM   #13
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    Re: Warehouse Cancelled my membership!!

    Doubt they cancel any tickets already paid for. It's like when a member orders tix in FEB for summer shows, but don't renew their membership in MARCH-JUNE for example...they still get the tickets already paid for shows in AUG-OCT.
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    Old 05-15-2021, 06:08 AM   #14
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    Re: Warehouse Cancelled my membership!!

    Quote:
    Originally Posted by ccarey23 View Post
    Wasn’t doing anything deceptive or using different addresses.

    Didn’t omit that line, that was sent to me busy another member. Now I see thee one per house hold line. I know tons of married people with accounts. Any spare tix are always sold on the boards.

    I’m more concerned with no mention of the tix. If they are cancelled, where is the refund? Now
    Then you should get the tickets in my opinion. The Warehouse has terrible customer service. Good Luck.
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    Old 05-15-2021, 06:53 AM   #15
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    Re: Warehouse Cancelled my membership!!

    Now that you’ll be down to a one membership household, you’ll have enough money to buy 2 extra beers at one show this summer.
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    Old 05-15-2021, 08:00 AM   #16
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    Re: Warehouse Cancelled my membership!!

    Quote:
    Originally Posted by ccarey23 View Post
    Wasn’t doing anything deceptive or using different addresses.

    Didn’t omit that line, that was sent to me busy another member. Now I see thee one per house hold line. I know tons of married people with accounts. Any spare tix are always sold on the boards.

    I’m more concerned with no mention of the tix. If they are cancelled, where is the refund? Now
    That was directed at Danny not you.

    Anyway, it’s been a long-standing rule. It finally caught up with you. Hopefully you can get your tickets sorted out.
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    Old 05-15-2021, 10:26 AM   #17
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    Re: Warehouse Cancelled my membership!!

    The policy has been form day one, only one membership per household but they never seemed to enforce it as many people openly talked about multi memberships.
    Most in a case like your where you got married and already had them.

    Personally I think it sucks overall but I can also see the reason behind it
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    Old 05-15-2021, 11:08 AM   #18
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    Re: Warehouse Cancelled my membership!!

    Quote:
    Originally Posted by willndmb View Post
    The policy has been form day one, only one membership per household but they never seemed to enforce it as many people openly talked about multi memberships.
    Most in a case like your where you got married and already had them.

    Personally I think it sucks overall but I can also see the reason behind it
    It's a rule that is rarely ever enforced. I know many people who have two or three accounts linked to a single household. It would be interesting to know how they go about regulating this rule (are they really paying someone to go through account addresses to catch this type of thing?) and why the decided to kick the OP out of the WH and not many of the other offenders they have in the club. It's strange they would boot anyone when you have to suspect that memberships are fairly stagnant these days. Why cancel any member if they're consistently ordering and paying for expensive tickets and you don't have a steady influx of new members? How do they benefit financially from telling ccarey23 "Hey fucker, you and your wife are out of the club for being greedy little pigs and having two accounts." Financially it makes no sense and I highly doubt the WH cares on principle about members violating rules / fucking over other fans for tickets. You know they're trying to move as much inventory as possible and they don't give a fuck who it goes to.
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    Old 05-15-2021, 12:06 PM   #19
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    Re: Warehouse Cancelled my membership!!

    Quote:
    Originally Posted by drop2d View Post
    Did you purposefully omit this bullet:

    • Only one (1) membership per household is permitted.

    I mean, this has been the case for a looooong time and is restated every time you request tickets. I don't feel bad for OP... especially since he was requesting tickets for the same shows with both accounts.
    No. No he did not.
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    Old 05-15-2021, 01:21 PM   #20
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    Re: Warehouse Cancelled my membership!!

    Yeah this is an odd time to start going after people. I wouldn’t think there are a ton of new memberships every year at this point. I kind of think they should be grandfathered in if people had them separately before getting married.
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    Old 05-15-2021, 01:33 PM   #21
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    Re: Warehouse Cancelled my membership!!

    Quote:
    Originally Posted by notorious v.i.g View Post
    Yeah this is an odd time to start going after people. I wouldn’t think there are a ton of new memberships every year at this point. I kind of think they should be grandfathered in if people had them separately before getting married.
    I'll play devil's advocate; I bet there's a ton of scalpers joining, not worried about the $35 fee in hopes of getting seats on Instants shortly from everyone who asks for refunds before May 22, and then flip them. But, they should be able to see that both memberships are old, and allow them. And again, just about every 12/98 member that I know is on will call...all this seems counter-intuitive
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    Old 05-15-2021, 02:59 PM   #22
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    Re: Warehouse Cancelled my membership!!

    People still use the warehouse? Yikes
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    Old 05-15-2021, 05:07 PM   #23
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    Re: Warehouse Cancelled my membership!!

    Got SPAC N2 balcony tickets from the Warehouse, wasn't really yikes inducing
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    Old 05-15-2021, 06:11 PM   #24
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    Re: Warehouse Cancelled my membership!!

    Warehouse is pretty worthless.

    Congrats on balcony tickets tho.
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    Old 05-15-2021, 07:27 PM   #25
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    Re: Warehouse Cancelled my membership!!

    it's definitely not worthless to me and it's been 22 years.
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    Old 05-15-2021, 07:48 PM   #26
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    Re: Warehouse Cancelled my membership!!

    damn, what do they do in the case of roommates?
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    Old 05-15-2021, 08:04 PM   #27
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    Re: Warehouse Cancelled my membership!!

    Just another reason to not get married.
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    Old 05-15-2021, 09:54 PM   #28
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    Re: Warehouse Cancelled my membership!!

    This maybe one of the most ridiculous things I ever heard. I feel like someone that works for the warehouse got board, and did this for the hell of it. It’s almost as if they randomly looked for 2 people with the same address or whatever, and decided hey I’m going to enforce this rule on these people today.

    Just a really petty move by the warehouse.
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    Old 05-16-2021, 08:53 PM   #29
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    Re: Warehouse Cancelled my membership!!

    I have to give props to you guys who have held onto your membership for that long. I had to rejoin after many years of being inactive a couple of years ago. Fortunately, they've been good to me.

    If I've learned anything though, the warehouse is absolutely reasonable and if you get in touch with them I'm sure they will take care of you in regards to something like this, especially given your seniority. Good luck.
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    Old 05-17-2021, 06:09 AM   #30
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    Re: Warehouse Cancelled my membership!!

    Quote:
    Originally Posted by crashintonickdm View Post
    Warehouse is pretty worthless.

    Congrats on balcony tickets tho.
    How is Warehouse worthless? The instant ticket sale this year was worth the price alone.
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