Anyone Had Success Contacting DMB Warehouse Customer Service? - Antsmarching.org Forums - Dave Matthews Band Discussion

Go Back   Antsmarching.org Forums - Dave Matthews Band Discussion > General Discussion > DMBc Discussion > DMB Tour Discussion


Want to hide all ads on Ants? Click here
Reply
 
Thread Tools Display Modes
Old 01-19-2017, 09:28 PM   #1
DJMT1287
 
Join Date: Jul 2010
Posts: 29

Shows Seen: 15

DMB Hub Stubs: 9

My Tour Central Stats

Anyone Had Success Contacting DMB Warehouse Customer Service?

They sent my Dave & Tim tickets to the wrong address and FedEx failed to notify me that they were holding the package for 5 days before returning to sender as unclaimed. Long story short, the tickets return to DMB Warehouse on Monday the 23rd and they'd need to re-send to the correct address before the following Wednesday since I need the tickets for the show in Sugar Land, TX on the 25th. Their only form of contact is e-mail, which they don't appear to check it daily...and the contact phone number they have listed on the main page tells you to hang up and send an e-mail because they no longer accept calls. Has anyone ever had a ticket issue with the DMB Warehouse? Have you had success when contacting them? Would they issue me digital tickets because of this mess up?

Thanks in advance!
DJMT1287 is offline   Reply With Quote

  • Want to hide all ads on Ants? Click here
  • Old 01-19-2017, 09:38 PM   #2
    justink
     
    justink's Avatar
     
    Join Date: Jan 2002
    Location: Weir Everywhere
    Posts: 35,081

    Shows Seen: 51

    DMB Hub Stubs: 16

    My Tour Central Stats

    Re: Anyone Had Success Contacting DMB Warehouse Customer Service?

    they don't answer phones anymore.

    whtix@davematthewsband.com

    put "URGENT HELP - SUGAR LAND 2017-01-25" in the subject and they should get to you rather quickly.

    best bet is to ask that they cancel the mailed tix and send them to will call.

    hope that helps.
    justink is offline   Reply With Quote
    Old 05-31-2018, 06:56 AM   #3
    tws5d
     
    Join Date: Jul 2005
    Posts: 13

    Shows Seen: 52

    DMB Hub Stubs: 20

    My Tour Central Stats

    Re: Anyone Had Success Contacting DMB Warehouse Customer Service?

    Did this work for you? I’m in a similar position and can’t get any response from their customer support.

    You’d think a band that generates this kind of cash could hire someone to handle issues like this during a tour.
    tws5d is offline   Reply With Quote
    Old 05-31-2018, 07:32 AM   #4
    onesweetworld41
     
    onesweetworld41's Avatar
     
    Join Date: May 2002
    Location: Johnstown, PA
    Posts: 751

    Shows Seen: 65

    DMB Hub Stubs: 24

    My Tour Central Stats

    Re: Anyone Had Success Contacting DMB Warehouse Customer Service?

    I would use the email address. I was able to return/refund my orange beach ticket within 24 hours. They sent emails at odd hours but were very responsive.
    __________________
    Marty
    onesweetworld41 is offline   Reply With Quote
    Old 06-01-2018, 06:37 AM   #5
    pank
    Registered User
     
    Join Date: Jun 2018
    Posts: 1

    Shows Seen: 61

    DMB Hub Stubs: 20

    My Tour Central Stats

    Re: Anyone Had Success Contacting DMB Warehouse Customer Service?

    just has a great assist last week from the whtix customer service, they reached out to fed ex and closed my delivery issue
    pank is offline   Reply With Quote
    Old 07-21-2021, 08:47 AM   #6
    Brad1980
     
    Join Date: Jul 2006
    Location: florida
    Posts: 41

    Shows Seen: 69

    DMB Hub Stubs: 19

    My Tour Central Stats

    Re: Anyone Had Success Contacting DMB Warehouse Customer Service?

    it is such poor customer service to not have a phone number!

    i have 2 sets of tickets for Fri/Sat WPB that were not delivered and it so hard to get hold of warehouse once they’ve got your money
    Brad1980 is offline   Reply With Quote
    Old 07-21-2021, 09:14 AM   #7
    dmbolp
    GO GATORS!!!
     
    dmbolp's Avatar
     
    Join Date: Jan 2002
    Location: Atlanta, GA
    Posts: 11,070

    Shows Seen: 150

    DMB Hub Stubs: 35

    My Tour Central Stats

    Re: Anyone Had Success Contacting DMB Warehouse Customer Service?

    Post #5 is very suspicious
    __________________
    - Peter
    dmbolp is offline   Reply With Quote
    Old 07-21-2021, 09:31 AM   #8
    RiotAct
     
    RiotAct's Avatar
     
    Join Date: May 2004
    Location: Buffalo
    Posts: 33,565

    Shows Seen: 47

    DMB Hub Stubs: 17

    My Tour Central Stats

    Re: Anyone Had Success Contacting DMB Warehouse Customer Service?

    Quote:
    Originally Posted by dmbolp View Post
    Post #5 is very suspicious
    agree… no way that actually happened.
    __________________
    Grey Street 3rd verse is back!!!!!!!!

    07.18.2019 - R.I.P. Last Stop jam/reprise
    RiotAct is offline   Reply With Quote
    Old 07-21-2021, 09:34 AM   #9
    dmbclstj2
     
    dmbclstj2's Avatar
     
    Join Date: Sep 2003
    Posts: 2,607

    Shows Seen: 80

    DMB Hub Stubs: 24

    My Tour Central Stats

    Re: Anyone Had Success Contacting DMB Warehouse Customer Service?

    It's been brutal traying to get my parking pass to the Alpharetta show. I'm will called so they need to either fedex me one or pdf/email me one. Every time I reach out its like a automatic response with a dead link to live nation. Then I tried again and all I got was a link the Merriweather show. Just brutal customer service.
    dmbclstj2 is offline   Reply With Quote
    Old 07-21-2021, 10:07 AM   #10
    dmbolp
    GO GATORS!!!
     
    dmbolp's Avatar
     
    Join Date: Jan 2002
    Location: Atlanta, GA
    Posts: 11,070

    Shows Seen: 150

    DMB Hub Stubs: 35

    My Tour Central Stats

    Re: Anyone Had Success Contacting DMB Warehouse Customer Service?

    Quote:
    Originally Posted by RiotAct View Post
    agree… no way that actually happened.
    Can we check for a Hilly alter?
    __________________
    - Peter
    dmbolp is offline   Reply With Quote
    Reply

    Tags
    dave , dave & tim , dmb , tickets , tix

    Thread Tools
    Display Modes

    Posting Rules
    You may not post new threads
    You may not post replies
    You may not post attachments
    You may not edit your posts

    BB code is On
    Smilies are On
    [IMG] code is Off
    HTML code is Off

    Forum Jump


    Want to hide all ads on Ants? Click here

    All times are GMT -7. The time now is 02:40 PM.


    Powered by vBulletin® Version 3.8.14
    Copyright ©2000 - 2024, vBulletin Solutions Inc.


       
    Site LinksAbout AntsAnts MobileTweet Tweet
    Home
    Ants+
    Tour Central
    Search bar
    RSS Feeds
    About Us
    Contact Us
    The Ants Blog
    Advertise on Ants
    Privacy Policy
    Ants on your cell phone
    iAnts
    mobile news
    mobile setlists
    antslive!
    Ants' Twitter
    DMBLive Twitter
    Ants Facebook
    Ants Instagram