Re: What made you happy today?
happened over the weekend, not today, but:
At work there was a guy who missed his flight Saturday night. He's native american, flying back home to the res. He was coming in on Southwest, who doesn't share pax itineraries so we had no idea. I called the ph # on file and it was the wrong #, so there was nothing more we could do. We told him we could get a discount on a hotel nearby until he waits for the next flight the next am, but he only had $20 cash on him and no cc or debit card so we told him the airport has cots on hand and where they're available.
I go in Sunday am and he comes to check in. He hadn't eaten since noon on Saturday, so I was able to get him a voucher for breakfast. We're only SUPPOSED to give $10 for lunch, but I wrote it for 15 and told him to get something to go, too, as he still had a considerable wait until his flight.
Felt real good to put a smile on his face, he was very happy and thankful when he came down for the flight.
|